The team at The Lamp Company love to help a customer in urgent need of a rare bulb. We were contacted by a customer during the final stages of a major aircraft repair in Luxembourg, a key lamp in a piece of vital test equipment had failed and there were no spares available. This meant that the test equipment was unserviceable and the repair had to be stopped with 60 technicians unable to continue. This occurred during on a Saturday morning when all suppliers were closed. The customer contacted one of our European partners who suggested that the only people that might be able to help would be The Lamp Company in Baldock.
An email pinged into our out of hours contact and on Saturday afternoon we confirmed that we had a replacement in stock. We then made arrangements for the item to be picked and packed early on the Sunday morning and handed over to our customers courier by 09:30am from a member of staffs home. All at no extra cost!! The replacement lamp was then on a flight by 2:00pm and on-site and fitted by 6:00pm. The repair was able to continue without any further delay and the repair was completed a few days later, on Schedule. Phew!